Resident Weekly

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Samsung Replaces a Galaxy Display Defect’s Screen for Free the First Time

After a recent update, the Samsung support staff has noted a recent display issue that has been observed on older Galaxy phones. The company has provided screen replacements for a few models as a remedy for the impacted parties.

After the April update began to roll out, a number of reports surfaced alleging a display bug that afflicted some of the older Galaxy phones. The display glitch caused a green line to show on displays of the Galaxy S22 series, S21 series, and several other phones in the batch. Tarun Vats, an X user, sent screenshots of their conversation with the Samsung support team, and they provided some insightful information regarding the problem and its solution.

Samsung acknowledges the flickering issue with the smartphone and advises consumers to contact their local service center. Notably, they have also disclosed that, if there isn’t any “physical or water damage,” they will repair older devices—even if they aren’t covered under warranty.

Vats notes that under the recommended repair, the impacted screen for a few models—the Galaxy S20 series, the Note 20 series, which includes the Ultra, the S21 series, which does not include the Fan Edition model, and the S22 Ultra—will be replaced for free one time. These models are covered by the replacement policy, and the purchase date should fall within the three-year window.

It is strongly advised that you visit the local service center by April 30, 2024, if you are a user of a Samsung smartphone from the aforementioned lot and are experiencing the problem.

That being said, after applying the April 2024 security update, several additional Galaxy owners have also experienced the green line issue. These consist of devices such as the Galaxy Z Flip 3, M52 5G, A73, and M21. Even though these aren’t included in the relevant device list, owners of the handsets are encouraged to contact the closest service facility.

When questioned about the display issue last week, Samsung sent Android Central the following email statement, which is why they are offering to replace the display: “Samsung is committed to providing the best possible mobile experiences and product quality continues to be one of our top priorities. If you’re experiencing a vertical line symptom, please visit an Authorized Samsung Service Center to take appropriate action

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